Every sale of a heating appliance or product from Ecoterm Project gives peace to the user. This is due to the categorical working style of the company and its distributors in terms of starting, setting up, warranty and post warranty servicing of the heating equipments they offer. The service partners of the company are not only close to the consumer, covering the entire territory of Bulgaria but also are specifically selected, technically trained and certified partners of the producing company.

The training and certification of each of the announced service partners is carried out by the Ecotherm Academy Project. After passing successful training courses from the technical specialists of the company and mandatory examinations, the trained persons receive a certificate and the right to perform service activities on the product range offered by Ecoterm Project.

By maintaining a high level of qualification, implementing innovations and following European standards and regulations, Ecotherm Project definitely offers to its clients service activities at European level. As a result of the continuous training and the results achieved, the service partners of Ecotherm Project are distinguished and categorized by the manufacturer according to a specific system, giving information about the service partner – this is a public presentation of the current service partners, each of which is excellent with a different number of stars, from one to five. Contacts and level of all service partners of Ecotherm Project can be found in the Service Partner section and on the company website. Ecotherm Project develops monitoring and constant assistance on the operation of the heating facilities it offers. This is done using a Call Center, which responds to 0800 15 145 and constantly seeks feedback from users and a specialized form on the company’s website. The information obtained through these contact forms helps to quickly assist, monitor the performance of the facility, respond appropriately to different situations, and serves to categorize the company’s service partners in the most correct way.

With the purchase of a product from the Ecoterm Distribution network, consumers receive not only a highly efficient, environmentally friendly and economical solution for domestic and industrial heating, but also comprehensive service – initial start-up, adjustment, monitoring and monitoring, warranty and post warranty service.