Guaranteed service
Every sale of a heating appliance or product from Ekoterm Proekt gives comfort to the user. This is due to the firm style of operation of the company and its distributors in terms of start-up, adjustment, warranty and post warranty servicing of the heating solutions they offer.
With the purchase of a product from the distribution network of Ekoterm Proekt, the users receive not only a highly efficient, environmentally friendly and cost saving solution for residential and industrial heating, but also comprehensive service – initial start-up, adjustment, supervision and monitoring, warranty and post warranty service.
Service
The advantages of working with us are:
- Trained, qualified and competent service, certified by Ekoterm Proekt Academy.
- Achieving the optimum operating parameters of the heating systems in order to ensure high efficiency and reduce heating costs.
- Guaranteed quick response.
- Supervision and monitoring of the systems.
- Permanent contact with Ekoterm Proekt.
Service partners
As main contractors, we first create the highest level of trust and integrity with our customers.
Service partners
Our service
By maintaining a high level of qualification, implementing innovations and following European standards and regulations, Ekoterm Proekt definitely offers to its clients service activities at European level.
What we offer
Professional training from Ekoterm Proekt Academy
The training and certification of each of the announced service partners is carried out by Ekoterm Proekt Academy. The training programs are specifically designed for installers of heating systems, engineers, designers and business managers. The Ekoterm Proekt Academy guarantees the quality, professional and practical trainings of its partners from Bulgaria and Europe. A team of our specialists presents in front of the participants in the training courses the offered by biomass heating products, the technical solutions for the installation, start-up, adjustment, servicing and maintenance of the equipment, as well the hydraulic balancing of the heating systems.
Achieving optimal operating parameters of heating systems
With the purchase of a product from the distribution network of Ekoterm Proekt, consumers receive not only a highly efficient, environmentally friendly and economical solution for residential and industrial heating, but also comprehensive service – initial start-up, adjustment, supervision and monitoring, warranty and post warranty service.
Supervision and monitoring of systems
Ekoterm Proekt does monitoring and constant assistance regarding the operation of the heating solutions it offers. This is done using a Call Center, which responds to 0800 15 145 and constantly seeks feedback from users and a specialized form on the company’s website. The information obtained through these contact forms helps to quickly assist, monitor the performance of the offered solutions, respond appropriately to different situations, and serves to categorize the company’s service partners in the most correct way.
Guaranteed quick response
The service partners of the company are not only close to the customer, covering the entire territory of Bulgaria but also specially selected, technically trained and certified partners of the company.